Services for people with mobility disabilities

• Wheelchair accessible seats in all theater spaces.
  • In our Downstairs Theater, wheelchair accessible seats and seats without stairs are available in the back rows of both the Main and Balcony levels
  • In our Ensemble Theater, wheelchair accessible seats and seats without stairs are available in both the front and back rows
  • In our 1700 Theater, wheelchair accessible seats and seats without stairs are available in the first row
• Wheelchair accessible restrooms located in all of our lobbies. 
• Wheelchair accessible counters at Front Bar, Balcony Bar, and Tap Bar.
• A courtesy wheelchair is available on a first-come/first-served basis. 
  • To make arrangements for use, call our customer service line at 312-335-1650 or email access@steppenwolf.org. Or, simply ask a staff member upon arrival.
• Accessible parking spaces are available in our 1700 N Halsted lot (just north of the theater). Patrons who park here may pay the standard rate of $20 at our café in Front Bar.

LEARN MORE ABOUT PARKING OPTIONS

Services for people who are deaf or hard-of-hearing

• Induction loop in all theater spaces
  • If you use a hearing aid or cochlear implant that has a T-Coil, feel free to turn it on for any performance!
• Complimentary assistive hearing devices in all theater spaces
  • Separate from our induction loop, our assistive listening system features FM headsets and over-the-ear headphones that amplify the actors’ voices.
    To check one out, visit our coat check in the main floor lobby.
• Open-captioned Performances
  • These performances display live text of dialogue and sound descriptions on large screens that are viewable from the audience.
• American Sign Language-interpreted Performances
  • These performances feature live sign language interpreters located near the stage. Those using the service will be seated for optimal viewing of both interpreters and production
  • A certified interpreter will be located in the lobby before each ASL-interpreted performance to assist with any customer service needs

Services for people who are blind or have low-vision

• Audio-described Performances 
  • Audio Description is a live narration inserted into the play’s pauses that explains the key visual elements happening on stage. Participants receive the narration in one ear while the other ear is kept free to listen to the actors, as well as audio elements of the play.
• Pre-show Touch Tours
  • Our touch tours often begin with insights from an artistic representative of the show. The audio describer then gives a full and detailed set description, followed by the full cast of actors introducing their characters’ physical appearances. Depending on the show, we will tactilely explore some key props and, if permitted, walk on and explore the set.
• Braille and Large Print Programs
  • These can be found at our Guest Services desk located across from coat check in the main floor lobby
• Dedicated curb-to-seat assistance on request
• A relief area for service animals in front of the theatre

Other available services

• Armless chairs
  • If you would prefer an armless chair or a chair with a wide seat, please let us know when you book your tickets so we can have one ready for you.
• Raised seat cushions
  • Seat cushions that raise the height of one’s seat are always available at our coat check.
• Trained service animals welcome!
  • If you plan on bringing your trained service animal into the theatre with you, please let us know when you book your tickets, so we can book you seats that will be comfortable for both you and your service animal.
  • Steppenwolf welcomes trained service animals into all theatre spaces. We are unable to welcome emotional support animals, therapy animals, or pets into the theatres, but they may pass through the lobby or bar area if they are well-behaved. If your service animal is misbehaving or interfering with the safe operations of our facility, you may be asked to remove them from the theatre.
• Face masks
  • Face masks are always available at our coat check.
  • None of our mainstage programming requires masks at this time, although our guest artists may require masks at their performances at their discretion.
• Other access needs
  • If you have a particular seating request (for example, to place an oxygen tank by your seat, or if you may frequently exit the theatre to use the restroom), please let us know when you book your tickets. We’ll work with you to find the best available seats for your needs!