Thank you for taking the time to read our performance policies. These policies are intended to create a positive experience for you and all of our patrons. If you have a question about one of our policies please don't hesitate to call Audience Services at (312) 335-1650 or email

Ticket Exchanges

There are no refunds or exchanges on non-member tickets. Subscribers and Black Card members can exchange their tickets up to 5pm the day before your performance date for remaining performances of the same show. 

Lost Tickets

If you misplace your tickets for a single play, visit the box office the night of your show and we will reprint your tickets. If you lose an entire set of subscription tickets, stop by the box office or contact Audience Services at (312) 335-1650.

Late Seating Policy

Patrons who arrive late will be seated at the discretion of the House Manager. Latecomers may not be seated in their assigned seats until intermission. Until they are seated, latecomers may watch productions on the monitor located in the lobby.

Running Time

Once a play has opened you may find out the running time by visiting the Tickets & Events section of our website and clicking on the production you are coming to see or by calling Audience Services at (312) 335-1650 and pressing 1. 

Photo/Video Disclaimer

During your visit, you or members of your family may be filmed, videotaped, and/or photographed by a Steppenwolf employee, contract photographer or the media. Your attendance at Steppenwolf events serves as permission for the use of your image, or the image of your family members, by Steppenwolf.

Show Advisories

Steppenwolf does not offer advisories about subject matter, as sensitivities vary from person to person. If you have any questions about content, age-appropriateness or stage effects (such as strobe lights or theatrical fog) that might have a bearing on patron comfort, please contact the box office at 312-335-1650.