Job Openings

Thank you for visiting the work with us section of our site. Current openings are listed below. 

  • Audience Experience
  • Audience Outreach Associate
  • Audience Services Associate

 

About Steppenwolf:

Steppenwolf Theatre Company seeks to tell stories about how we live now; its mission is to engage audiences in an exchange of ideas that makes people think harder, laugh longer, feel more. The theatre celebrates and honors the core values of ensemble, innovation and citizenship. Steppenwolf has a commitment to diversity and equity, and the organization has a focus on diversifying the artists, audiences, staff and board who make Steppenwolf great.

As a not-for-profit, ensemble-based theatre company operating in the city of Chicago, the company’s activities encompass a wide range of artistic programs including a seven-play season, a two-play Steppenwolf for Young Adults season, visiting company engagements, a new multi-disciplinary performance series, national and international tours, professional leadership programs, educational programs, and new play commissions and workshops.  Steppenwolf seeks to engage its community in a spirited dialogue around today’s issues, which results in more than 200 events produced throughout the year.  The company owns five different facilities housing its three theatres, production facilities, offices and other support facilities and is managed under the leadership of Anna D. Shapiro, Artistic Director and David Schmitz, Executive Director.

For additional information, visit us on Facebook , Twitter or Instagram.

Equal Employment Opportunity

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Steppenwolf complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We strongly encourage applications from people of color and members of underrepresented groups.

Audience Experience

On an ongoing basis, Audience Experience at Steppenwolf Theatre Company is seeking candidates for the part-time positions of Barista/Food Handler and Assistant House Manager.

STEPPENWOLF AUDIENCE EXPERIENCE

Steppenwolf Audience Experience is dedicated to helping everyone coming through our doors feel safe, relaxed and invited. Through presenting an intentional and sincere level of service and hospitality, these positions participate in a team that is committed to cultivating a comfortable and respectful environment that upholds the dignity and experience of our audience, colleagues and guests.

ENVIRONMENT

These positions primarily operate in Steppenwolf’s public spaces, which include theater lobbies and Front Bar Coffee and Drinks.

QUALIFICATIONS

Successful candidates will demonstrate…

Prior experience working in a high-volume customer service setting, preferably in the position you’re applying for

Ease in proactively and positively engaging with a spectrum of guests and staff in an intense, fast-paced environment

Fast, efficient service techniques in peak service times

A relaxed appearance and tone when interacting with guests and colleagues, which includes maintaining an unhurried pace and level modulation of voice and volume

Effective, improvisational problem solving in ever-changing situations

Strong time-management skills and the ability to work 15-25 hours a week

Consistent availability on evenings and weekends, as well as during holiday seasons

COMPETENCIES

Successful candidates will…

Commit to an equitable work environment, which includes use of gender inclusive language; support for individual gender expression, racial equity and inter-generational collaboration; accessibility for people with disabilities; and cultural sensitivity.

Demonstrate compassion, which includes genuinely caring about colleagues and guests alike; showing sympathy for the plights of others; exhibiting empathy for the experience of everyone in the room.

Maintain personal composure, which includes demonstrating maturity; remaining cool under pressure; not becoming defensive or irritated when presented with challenging or unexpected situations; handling stress without showing frustration; serving as a settling influence in a tense situations.

Comfortably and effectively cope with change and ambiguity, which includes effectively transitioning between tasks and timelines; identifying priorities and making good decisions with a minimum of information; staying relaxed when things are uncertain; confidently managing risk and uncertainty.

Exhibit interpersonal savvy, which includes relating comfortably to a variety of personalities; cultivating and maintaining positive relationships; employing diplomacy and tact; defusing high-tension situations; seeking the positive in all situations.

HOURS OF EMPLOYMENT

Assistant House Managers and Bartenders

Hours of employment are structured in consideration of performances, which are presented Tuesday through Sunday evenings, with matinees on Saturdays, Sundays and select Wednesdays. Extra shift availability is also occasionally available to support special events and extra programming on Monday evenings, weekdays, and weekend mornings.

Baristas/Food-handlers

Front Bar is open from 8am to midnight Tuesday through Sunday and certain Monday evenings, with peak times before and after performances. Morning/opening, daytime, and evening/closing shifts are all available.

COMPENSATION

This position is hourly and is commensurate with qualification and experience. Excellent benefit package offered for part time employees, including dental and vision insurance, paid sick time, employee assistance program, pre-tax Ventra transit benefit program and a 401(k) matching retirement program.

HOW TO APPLY

Interested candidates should submit a cover letter, resume and three references by following this link.

NO PHONE CALLS OR EMAILS PLEASE

Audience Outreach Associate

On an ongoing basis, Audience Outreach at Steppenwolf Theatre Company is seeking candidates for the position of part-time Audience Outreach Associate. Associates will be responsible for making phone sales of our Season Membership subscription packages and fundraising for our community supported Annual Fund.

Requirements:

The ideal candidate for the position is a knowledgeable and energetic sales and/or fundraising professional with an interest in non-profit theatre.  Applicants must be comfortable soliciting donations and offering membership packages to our patrons over the phone. Previous experience or familiarity with Tessitura is a plus. This role provides associates an amazing opportunity to learn and develop in a world-class theatrical organization.

Qualifications:

The ideal candidate will exhibit the following traits:

  • Openness to being coached on improving sales techniques and becoming a more positive steward of the theatre
  • Self-Motivation. Successful Associates will contribute to the greater team’s daily and weekly campaign goals
  • Efficiency and understanding of sales software, or ability to be trained in software proficiency
  • Personality and creativity of sales techniques
  • Passion an enthusiasm for non-profit theatre and the arts

Compensation and Specifications: 

This position is hourly and is commensurate with qualification and experience. Excellent benefit package offered for part time employees, including dental and vision insurance, paid sick time, employee assistance program, pre-tax Ventra transit benefit program and a 401(k) matching retirement program.

The position requires nights and weekend availability as shifts are Monday – Tuesday 5pm-9pm, Wednesday - Friday 1pm-5pm and Saturday 10am-2:30pm. Shift hours will be added as needed according to staffing and campaign needs. Minimum weekly hours are set at 16 hours per week – maximum would be 26 hours per week.

How to Apply:

To be considered please follow both steps:

1. Please submit a cover letter and resume. After submitting, please call 312-932-2460 and leave your name, phone number, why you are applying for the position, your availability, and a brief description of your favorite experience at a live performance.

2. Interested candidates should submit a cover letter, resume and three references by following this link.

NO EMAILS PLEASE

Audience Services Associate

Steppenwolf Theatre Company is seeking candidates for a part-time position (15-20 hours/week) of Audience Services Associate. Night and weekend availability is a must for any candidate.  Previous customer service experience, computer proficiency, and general office skills are required.  Ticketing and/or Tessitura experience is a plus. 

This position reports to the Audience Services Manager.

The successful candidate will:

  • Be punctual and ready to work for each shift
  • Be able to consistently work 15-20 hours a week
  • Have availability evenings and weekends
  • Have a positive, respectful, and caring attitude
  • Ensure the best possible experience for the patron
  • Field inbound calls with ticketing or subscription inquiries and be able to respond to customer needs promptly and professionally

Compensation:

The starting wage for part-time Audience Associate is $12.50 per hour.  Excellent benefit package offered for part time employees, including dental and vision insurance, employee assistance program and a 401(k)-matching retirement program.

How to apply:

Interested candidates should submit a cover letter, resume and three references by following this link by January 18, 2019.

NO PHONE CALLS OR EMAILS PLEASE