Updated on October 4, 2021

We are excited to welcome you back to our expanded artistic home on Halsted Street!

As guidelines are evolving on a frequent basis, so may these policies, so we ask you to please check back prior to attending to confirm current protocols.

Vaccination & Mask Policy

Steppenwolf Theatre Company is part of the growing coalition of more than 70 Chicagoland performing arts venues and producers that have agreed upon Covid-19 Vaccination and Mask Requirements for audiences, artists and staff through the end of 2021. Download full press release here. 

At Steppenwolf, patrons will be required to be masked and show proof of COVID-19 vaccination or a negative test upon arrival. Steppenwolf performers, backstage crew and staff are complying with vaccination requirements and testing protocols to further ensure the safety of our guests and company members.

Proof of Vaccination or Negative Test

Patrons will be required to show proof of COVID-19 vaccination or a negative test upon arrival. Early arrival is recommended, and patrons should have this information ready to present as they enter Steppenwolf, as it will be checked before tickets are scanned.

We encourage using the free My Bindle app on your mobile devices to help expedite the entry process. It is a user-friendly app that stores your photo ID and COVID-19 vaccination proof and makes it easy to present upon entrance at the theater. Better yet—an express entrance line will be available for patrons using the My Bindle app. To learn more about the app, go to joinbindle.com.

A physical vaccination card, a photocopy of your card or a photo on your smartphone showing your vaccination card—along with a valid photo ID—may also be presented for entry.

Alternatively, proof of a negative PCR test within 72 hours of performance date or antigen test within six hours of performance must be shown upon arrival; no home tests will be accepted. Testing locations (including free and nearby options) are listed on the Chicago Department of Public Health or Illinois Department of Public Health websites.

Anyone currently unable to get a vaccination, including children under 12, is required to present proof of a negative test.

Face Mask Requirement

Patrons are required to wear face coverings upon entry into Steppenwolf, including while seated during the performance. Face coverings should be worn properly, covering the nose and mouth, and meet Centers for Disease Control and Prevention (CDC) standards. Neck gaiters, bandanas and masks with exhalation valves are not accepted. Patrons arriving without appropriate face coverings will be provided a disposable face mask. In lobby spaces, all visitors must wear a face mask when not actively eating or drinking.

Food and Beverage

As part of our campus expansion, patrons will have a transformed theater-going experience with larger lobby spaces and two new bars for socializing, in addition to the popular Front Bar. The lobby bars will open one hour before showtime. Food and beverages must be consumed prior to entering the theater. No beverages will be permitted inside the theater until further notice.

Venue Improvements – HVAC overhaul

Steppenwolf has worked over the past year with our Operations team, public health advisors and HVAC consultants to prepare our facility to safely welcome you back for performances. The addition of the new Arts and Education Center has expanded the square footage of our lobbies to nearly twice the previous amount of space offered to guests. Two additional elevators and multiple stairways have also been added to our campus for ease of transition between seating levels. Our HVAC systems have undergone upgrades to allow for increased filtration and a higher percentage of circulated fresh air across all three theaters.

Reduced Capacity Performance Options

This November, we will raise the curtain once again on our blistering and extraordinary revival of BUG by Tracy Letts in the Downstairs Theater. The protocols outlined in this plan allow Steppenwolf to safely operate at full audience capacity; however, Steppenwolf will be offering the following performances with reduced capacity seating, seating every other row and one seat on either side of each party: Sunday evening November 21, Wednesday evening November 24 and Wednesday matinees December 1 & 8. Purchase here.

DIGITAL TICKETS

We have increased use of digital e-tickets, replacing paper tickets to reduce touch-points.

ENHANCED CLEANING PROCEDURES

High-touch areas, including countertops, door handles and elevators, are cleaned and sanitized regularly. Hand sanitizer stations are available throughout Steppenwolf and can be found near all entrances to each seating area.

Risk Free Membership

Our ensemble, artists and staff share a deep appreciation for our members and are committed to offering flexible exchange policies. Should performance cancellations or postponements continue through the 2021/22 season as a result of the pandemic, we will continue to offer members the benefits of Risk Free Membership. You will always have the choice of placing the value of your tickets on-account for future use, donating your ticket value or requesting a refund.

Not feeling well? Just give us a call at 312-335-1650 and our Audience Services team will be happy to work with you to exchange your tickets for another performance. Your membership today keeps Steppenwolf alive tomorrow. Thank you.

Additional policies

Wellness: Any person who feels unwell or (a) has any COVID-19 Symptoms, (b) has had a positive COVID-19 test in the past 10 days, or (c) has had close contact with anyone confirmed or suspected of having COVID-19 agrees not to come to Steppenwolf. Please call our Audience Services team at 312-335-1650 where we will be happy to work with you to reschedule your tickets.

Risk: Attendees understand that there is an inherent risk of exposure to COVID-19 in any public place where people are present. Those purchasing or attending Steppenwolf events voluntarily assume all risks related to exposure to COVID-19.

Compliance: All Steppenwolf attendees must follow all health and safety procedures and signage posted while at Steppenwolf events. Steppenwolf reserves the right to require visitors who do not follow our guidelines to leave an event immediately. Any visitors who are disrespectful or discourteous to other guests, staff or volunteers may also be asked to leave.

Policy Timeline
Currently, the policy is in place through December 31, 2021. We will continue to review our policies on an ongoing basis to evolve with the best practices around health and safety and may revise policies accordingly.

Thank you for working with us to keep everyone safe and healthy during this unprecedented time.