Welcome back to our expanded artistic home on Halsted Street!
As guidelines are evolving on a frequent basis, so may these policies, so we ask you to please check back prior to attending to confirm current protocols.
*PLEASE NOTE: Steppenwolf is no longer requiring evidence of vaccination upon entry to our building.
Steppenwolf will follow the community masking guidelines recommended by Chicago Department of Public Health and CDC Community Risk Levels as outlined HERE.
Current Community Risk Level is LOW/GREEN. Masks will be optional (except when attending pre-determined mask required performances). If you are immunocompromised or at higher risk, consider wearing a mask at indoor public settings where vaccination status is unknown. If you have questions about mask required performances, please contact the Box Office at 312-335-1650 or email firstname.lastname@example.org.
FOOD AND BEVERAGE
As part of our campus expansion, patrons will have a transformed theater-going experience with larger lobby spaces and two new bars for socializing, in addition to the popular Front Bar. The lobby bars open one hour before showtime. Food and beverages must be consumed prior to entering the theater. No beverages will be permitted inside the theater until further notice.
Venue Improvements – HVAC overhaul
Steppenwolf has worked over the past year with our Operations team, public health advisors and HVAC consultants to prepare our facility to safely welcome you back for performances. The addition of the new Liz and Eric Lefkofsky Arts and Education Center has expanded the square footage of our lobbies to nearly twice the previous amount of space offered to guests. Two additional elevators and multiple stairways have also been added to our campus for ease of transition between seating levels. Our HVAC systems have undergone upgrades to allow for increased filtration and a higher percentage of circulated fresh air across all three theaters.
We have increased use of digital e-tickets, replacing paper tickets to reduce touch-points.
ENHANCED CLEANING PROCEDURES
High-touch areas, including countertops, door handles and elevators, are cleaned and sanitized regularly. Hand sanitizer stations are available throughout Steppenwolf and can be found near all entrances to each seating area.
Risk Free Membership
Our ensemble, artists and staff share a deep appreciation for our members and are committed to offering flexible exchange policies. Should performance cancellations or postponements occur as a result of the pandemic, we will continue to offer members the benefits of Risk Free Membership. You will always have the choice of placing the value of your tickets on-account for future use, donating your ticket value or requesting a refund.
Not feeling well? Just give us a call at 312-335-1650 and our Audience Services team will be happy to work with you to exchange your tickets for another performance. Your membership today keeps Steppenwolf alive tomorrow. Thank you.
Wellness: Any person who feels unwell or (a) has any COVID-19 Symptoms, (b) has had a positive COVID-19 test in the past 10 days, or (c) has had close contact with anyone confirmed or suspected of having COVID-19 agrees not to come to Steppenwolf. Please call our Audience Services team at 312-335-1650 where we will be happy to work with you to reschedule your tickets.
Risk: Attendees understand that there is an inherent risk of exposure to COVID-19 in any public place where people are present. Those purchasing or attending Steppenwolf events voluntarily assume all risks related to exposure to COVID-19.
Compliance: All Steppenwolf attendees must follow all health and safety procedures and signage posted while at Steppenwolf events. Steppenwolf reserves the right to require visitors who do not follow our guidelines to leave an event immediately. Any visitors who are disrespectful or discourteous to other guests, staff or volunteers may also be asked to leave.
Thank you for working with us to keep everyone safe and healthy during this unprecedented time.