Welcome back to our expanded artistic home on Halsted Street!
As guidelines are evolving on a frequent basis, so may these policies, so we ask you to please check back prior to attending to confirm current protocols.
Vaccination & Mask Policy
Steppenwolf Theatre Company is part of a coalition of more than 70 Chicagoland performing arts venues and producers that have agreed upon Covid-19 Vaccination and Mask Requirements for audiences, artists and staff. We anticipate maintaining these protocols, until such time that prevailing medical guidance allows for a relaxation of certain policies.
In compliance with the City of Chicago vaccine requirements, patrons 5 years of age and older are required to provide proof of full vaccination, and those 16 years of age or older also need to provide a valid photo ID. All patrons also must wear a face mask throughout their visit.
Steppenwolf performers, backstage crew and staff are complying with vaccination requirements and testing protocols to further ensure the safety of our guests and company members.
Proof of Vaccination
Patrons will be required to show proof of COVID-19 vaccination upon arrival. Early arrival is recommended, and patrons should have this information ready to present as they enter Steppenwolf, as it will be checked before tickets are scanned.
Proof of vaccination can be demonstrated by showing a valid photo ID along with either a vaccination card, a photo of the vaccination card, a digital record or mobile app, or printed record from a vaccination provider. (Photo ID is required for those 16 and older.)
We encourage using the free My Bindle app on your mobile devices to help expedite the entry process. It is a user-friendly app that stores your photo ID and COVID-19 vaccination proof and makes it easy to present upon entrance at the theater. Better yet—an express entrance line is available for patrons using the My Bindle app. To learn more about the app, go to joinbindle.com.
Face Mask Requirement
Patrons are required to wear face coverings upon entry into Steppenwolf, including while seated during the performance. Face coverings should be worn properly, covering the nose and mouth, and meet Centers for Disease Control and Prevention (CDC) standards. Neck gaiters, bandanas and masks with exhalation valves are not accepted. Patrons arriving without appropriate face coverings will be provided a disposable face mask. In lobby spaces, all visitors must wear a face mask when not actively eating or drinking.
Food and Beverage
As part of our campus expansion, patrons will have a transformed theater-going experience with larger lobby spaces and two new bars for socializing, in addition to the popular Front Bar. The lobby bars open one hour before showtime. Food and beverages must be consumed prior to entering the theater. No beverages will be permitted inside the theater until further notice.
Venue Improvements – HVAC overhaul
Steppenwolf has worked over the past year with our Operations team, public health advisors and HVAC consultants to prepare our facility to safely welcome you back for performances. The addition of the new Liz and Eric Lefkofsky Arts and Education Center has expanded the square footage of our lobbies to nearly twice the previous amount of space offered to guests. Two additional elevators and multiple stairways have also been added to our campus for ease of transition between seating levels. Our HVAC systems have undergone upgrades to allow for increased filtration and a higher percentage of circulated fresh air across all three theaters.
We have increased use of digital e-tickets, replacing paper tickets to reduce touch-points.
ENHANCED CLEANING PROCEDURES
High-touch areas, including countertops, door handles and elevators, are cleaned and sanitized regularly. Hand sanitizer stations are available throughout Steppenwolf and can be found near all entrances to each seating area.
Risk Free Membership
Our ensemble, artists and staff share a deep appreciation for our members and are committed to offering flexible exchange policies. Should performance cancellations or postponements continue through the 2021/22 season as a result of the pandemic, we will continue to offer members the benefits of Risk Free Membership. You will always have the choice of placing the value of your tickets on-account for future use, donating your ticket value or requesting a refund.
Not feeling well? Just give us a call at 312-335-1650 and our Audience Services team will be happy to work with you to exchange your tickets for another performance. Your membership today keeps Steppenwolf alive tomorrow. Thank you.
Wellness: Any person who feels unwell or (a) has any COVID-19 Symptoms, (b) has had a positive COVID-19 test in the past 10 days, or (c) has had close contact with anyone confirmed or suspected of having COVID-19 agrees not to come to Steppenwolf. Please call our Audience Services team at 312-335-1650 where we will be happy to work with you to reschedule your tickets.
Risk: Attendees understand that there is an inherent risk of exposure to COVID-19 in any public place where people are present. Those purchasing or attending Steppenwolf events voluntarily assume all risks related to exposure to COVID-19.
Compliance: All Steppenwolf attendees must follow all health and safety procedures and signage posted while at Steppenwolf events. Steppenwolf reserves the right to require visitors who do not follow our guidelines to leave an event immediately. Any visitors who are disrespectful or discourteous to other guests, staff or volunteers may also be asked to leave.
Thank you for working with us to keep everyone safe and healthy during this unprecedented time.