Step 1. Visit wallet.steppenwolf.org
Log in using the same email and password you use to log into your Steppenwolf account, or use the passwordless authentication feature. Passwordless authentication will send a code to the email address associated with your account, and can only be done from a mobile device.
TIP: Before you arrive for your performance, log in to your Digital Wallet, bookmark the web address and select "Stay Logged In" when prompted.
Step 2. View Your Digital Wallet & Manage Tickets
Digital tickets are delivered to your Wallet immediately upon purchase. After logging in, you will be able to see digital tickets for your upcoming performance(s).
If the "Share" button is enabled, you can send tickets to others in your party. Please note that if your recipient uses an email address that is not in our database, they will be prompted to create an account in order to access their Digital Wallet.
Tickets can be added to an Apple Wallet once they are available. However, the dynamic QR codes used in our Digital Tickets are not compliant with Google Wallet.
Step 3. Scan Your Ticket at the Theatre
The scannable QR code will appear a few hours before doors open for the performance. Your barcode includes technology to protect it from being duplicated. Screenshots or printouts will not be accepted upon entry.
Troubleshooting Tips
Open a browser (e.g., Safari, Firefox or Google Chrome) to view your mobile tickets.
If you have forgotten your login information, use the “Forgot Password?” link below the Log In button, or use Passwordless authentication.
If you experience any issues with your QR code, refresh the page. Make sure your phone’s browser is using light mode, and the brightness is turned up.
Download the Visual Guide
Need an easy-to-access document to keep instructions and helpful tips on hand? Download our visual step-by-step guide!