Welcome back to our expanded artistic home on Halsted Street!

As guidelines are evolving on a frequent basis, so may these policies, so we ask you to please check back prior to attending to confirm current protocols.

*PLEASE NOTE: Steppenwolf is no longer requiring evidence of vaccination upon entry to our building.

Mask Policy

Steppenwolf will follow the community masking guidelines recommended by Chicago Department of Public Health and CDC Community Risk Levels as outlined below (https://www.chicago.gov/city/en/sites/covid-19/home/covid-dashboard.html):

  • When Community Risk Level is HIGH (Red)- high quality mask required at all times indoors and in large groups
  • When Community Risk Level is MEDIUM (yellow)- Masks required indoors and in large groups.
  • When Community Risk Level is LOW (green) - OUR CURRENT RISK LEVEL- will be optional. If you are immunocompromised or at higher risk, consider wearing a mask at indoor public settings where vaccination status is unknown.

Current Community Risk Level is GREEN.  

Moving the risk level to LOW means that the community transmission and hospitalizations from COVID have reduced to the lowest point of any time throughout this pandemic.
 
Therefore, as of October 8, 2022, we will move to Masks Recommended in all of our spaces, including Front Bar, the Lobbies, and in the theaters. We will no longer enforce face mask requirements with audience members.  Evidence of vaccination is also not required, as has been the case since September 1.
 
What does “Mask Recommended” mean?
It means that anyone in our buildings can choose to wear a mask at any time and for any reason based on their personal level of informed risk.
What if I am more comfortable attending a show where the entire audience is wearing masks?
We will offer designated “Masks Required” performances during each show’s run.  Our box office can assist you in transferring your ticket into a Masks Required performance if you wish.
As is the case with all businesses recovering after the pandemic closure, we are faced with the unenviable task of establishing safety protocols in a new and profoundly changed world.  As you can imagine, we have a vast array of views on what our policies should be across all of our constituencies, from the staff to the artists, to the board, and to you, our patrons.  We have been, and continue to be, dedicated to making informed and objective decisions about our policies, using science as our guide, with the goal of balancing the health and safety of all our various constituencies with business recovery. We feel this change is ultimately a hopeful sign and is the most recent of many steps that brings us closer to a sense of normalcy after the decidedly abnormal events of the past 2+ years. 

Food and Beverage

As part of our campus expansion, patrons will have a transformed theater-going experience with larger lobby spaces and two new bars for socializing, in addition to the popular Front Bar. The lobby bars open one hour before showtime.

Drinks in plastic cups will be allowed in the house, but we will hold off on allowing snacks for the moment. Our snack program is still being developed and we expect that snacks will eventually be permitted in the theater. 
 

.

Venue Improvements – HVAC overhaul

Steppenwolf has worked over the past year with our Operations team, public health advisors and HVAC consultants to prepare our facility to safely welcome you back for performances. The addition of the new Liz and Eric Lefkofsky Arts and Education Center has expanded the square footage of our lobbies to nearly twice the previous amount of space offered to guests. Two additional elevators and multiple stairways have also been added to our campus for ease of transition between seating levels. Our HVAC systems have undergone upgrades to allow for increased filtration and a higher percentage of circulated fresh air across all three theaters.

DIGITAL TICKETS

We have increased use of digital e-tickets, replacing paper tickets to reduce touch-points.

ENHANCED CLEANING PROCEDURES

High-touch areas, including countertops, door handles and elevators, are cleaned and sanitized regularly. Hand sanitizer stations are available throughout Steppenwolf and can be found near all entrances to each seating area.

Risk Free Membership

Our ensemble, artists and staff share a deep appreciation for our members and are committed to offering flexible exchange policies. Should performance cancellations or postponements occur as a result of the pandemic, we will continue to offer members the benefits of Risk Free Membership. You will always have the choice of placing the value of your tickets on-account for future use, donating your ticket value or requesting a refund.

Not feeling well? Just give us a call at 312-335-1650 and our Audience Services team will be happy to work with you to exchange your tickets for another performance. Your membership today keeps Steppenwolf alive tomorrow. Thank you.

Additional policies

Wellness: Any person who feels unwell or (a) has any COVID-19 Symptoms, (b) has had a positive COVID-19 test in the past 10 days, or (c) has had close contact with anyone confirmed or suspected of having COVID-19 agrees not to come to Steppenwolf. Please call our Audience Services team at 312-335-1650 where we will be happy to work with you to reschedule your tickets.

Risk: Attendees understand that there is an inherent risk of exposure to COVID-19 in any public place where people are present. Those purchasing or attending Steppenwolf events voluntarily assume all risks related to exposure to COVID-19.

Compliance: All Steppenwolf attendees must follow all health and safety procedures and signage posted while at Steppenwolf events. Steppenwolf reserves the right to require visitors who do not follow our guidelines to leave an event immediately. Any visitors who are disrespectful or discourteous to other guests, staff or volunteers may also be asked to leave.

Thank you for working with us to keep everyone safe and healthy during this unprecedented time.