Ticket Exchanges

There are no refunds or exchanges on non-subscription tickets. Subscribers may exchange their tickets up to 5pm the day before your performance date for remaining performances of the same show. For more detailed information on subscriber ticket exchanges click here.

Late Seating Policy

Patrons who arrive late will be seated at the discretion of the House Manager. Latecomers may not be seated in their assigned seats until intermission. Until they are seated, latecomers may watch productions on the monitor located in the lobby.

Lost Tickets

If you misplace your tickets for a single play, come to a window at Audience Services the night of your show and we will reprint your tickets. If you lose an entire set of subscription tickets, call or stop by Audience Services and we will fill out a subscription reprint request. It takes at least 24 hrs to reprint a set of subscription tickets.

Running Time

Once a play has opened you may find out the running time by calling Audience Services and pressing 1 to hear recorded details of current productions, including run times, without ever waiting on hold. It is also listed on the production detail page on this website.