There are no refunds or exchanges on non-subscription tickets. Subscribers may exchange their tickets up to 5pm the day before your performance date for remaining performances of the same show. For more detailed information on subscriber ticket exchanges click here.

If you misplace your tickets for a single play, visit the boxoffice the night of your show and we will reprint your tickets. If you lose an entire set of subscription tickets, stop by the boxoffice or contact Audience Services at (312) 335-1650. We will fill out a subscription reprint request. It takes at least 24 hrs to reprint a set of subscription tickets.

Patrons who arrive late will be seated at the discretion of the House Manager. Latecomers may not be seated in their assigned seats until intermission. Until they are seated, latecomers may watch productions on the monitor located in the lobby.

Once a play has opened you may find out the running time by visiting the Plays & Events section of our website and clicking on the production you are coming to see or by calling Audience Services at (312) 335-1650 and pressing 1.