Ushering

Volunteering as an usher is a great way for theatre-lovers to support Steppenwolf while seeing one of our shows for free – we're always looking for friendly people to help us welcome our audience to productions in all three of our theaters: Upstairs, Downstairs and Garage.

Frequency

We offer the best level of customer service when we work with volunteers on an ongoing basis; they’re able to acquaint themselves with the nuances of the way the theatre runs, and are able to make our patrons’ experience that much better.

The nice thing is, though, that an ongoing basis is just five times a year – once per main stage production. If you’re interested in supporting the theatre by volunteering a handful of times over the course of the season, we’d love to have you. If you’re simply interested in seeing a popular show for free, though, we encourage you to purchase a ticket – there are lots of discounted ways of doing so.

Duties & Attire

Ushers are typically called to the theatre 75 minutes prior to the curtain time of a production (though this may vary according to the needs of the play), and are expected (unless otherwise noted) to wear clean, pressed, all-black or black and white semi-formal attire: black or white blouse or collared shirt; black slacks or skirt (no jeans, please); and dress shoes (no athletic shoes). You’re also welcome to wear sweaters, blazers and vests.

Duties include inserting marketing materials into programs; learning about the seating chart and theatre protocol through a brief orientation; using an electronic scanner to record attendance; helping guests find their seats; picking up the theatre space following the performance; and, most importantly, helping make each patron's stay as pleasant as possible.

While prior experience as an usher isn't necessary, it is important that volunteers:

  • Display a warm, friendly demeanor and enjoy working with people
  • Be able and willing to learn how to efficiently use the theatre's electronic ticket scanners
  • Be flexible and willing to undertake different duties each time you usher

How to Sign Up

We accept ushering sign-ups year round.

When e-mailing a request to usher, please make it easy to schedule you (we receive hundreds of e-mails) by always including:

  • Name(s) of usher(s)
  • If you are a new or returning usher
  • Contact information for each usher (street address, zip code, e-mail and phone number)
  • Name of performance and several desired performance dates

When you've got all of the above information ready, please e-mail usher@steppenwolf.org