Job Openings

Thank you for visiting the work with us section of our site. Current openings are listed below.

About Steppenwolf
Steppenwolf Theatre Company, recognized in 2009 as a Top Small Workplace by The Wall Street Journal, is where great acting meets big ideas. The theatre’s passion is to tell stories about how we live now; its mission is to engage audiences in an exchange of ideas that makes people think harder, laugh longer, feel more. The theatre celebrates and honors the core values of ensemble, innovation and citizenship. Steppenwolf has a commitment to diversity and equity, and the organization has a focus on diversifying the artists, audiences, staff and board who make Steppenwolf great. As a not for profit, ensemble based theatre company operating in the city of Chicago, the company’s activities include a wide range of artistic programs including a five play subscription series, non-subscription mainstage productions, new play and visiting company repertories, national and international tours, Steppenwolf for Young Adults play series, professional leadership programs, educational programs, new play commissions and workshops. Steppenwolf seeks to engage its community in a spirited dialogue around today’s issues, which results in more than 200 events produced throughout the year. The company owns five different facilities housing its three theatres, production facilities, offices and other support facilities and is managed under the leadership of Martha Lavey, Artistic Director and David Schmitz, Managing Director.

Development Associate

Steppenwolf Theatre Company is soliciting applicants for the full-time position of Development Associate. The Development Associate’s primary responsibility is to administer the entire scope of gift processing into the patron database (Tessitura) to ensure accurate financial records and constituent data and is responsible for overseeing the timely creation of all donor acknowledgement letters.  The Development Associate also generates weekly and monthly development department revenue reports and assists in department’s usage of Tessitura to collect and store donor information as well as efficiently extract information. 

Additionally, the Development Associate will be responsible for providing support to the board of trustees, by tracking information, scheduling meetings, and coordinating yearly giving and trustee subscriptions. 

The Development Associate reports to the Annual Fund Manager and the Director of Development.

Responsibilities:

Gift Processing, Acknowledgement and Reporting

  • Enter all donations into Tessitura and maintain the accuracy of all transactions.
  • Working with the apprentice/intern, oversee the printing and mailing all Annual Fund and Directors Circle acknowledgment letters in a timely fashion, so that donors receive acknowledgement promptly after making a gift. Continue to enhance the department’s personalization of letters and Tessitura’s ability to automate this process.
  • Actively manage the printing and mailing all highly personalized letters (e.g. board contributions, corporate or foundation sponsorships) by coordinating content with other development staff members and keeping the process moving quickly.
  • Manage a pledge program that ensures the timely and accurate charging of all auto-billed pledge installments and proactively updates donors’ credit card information so as to prevent delinquent or unfulfilled pledges.
  • Coordinate all matching gift requests.
  • Generate all weekly, monthly, and yearly contributed income reporting and giving trend analysis. 
  • Working with the apprentice, digitally scan all contribution paperwork and maintain an organized digital archive for the department.
  • Serve as editor of development content of playbill by preparing the donor listings for the development section of all production programs. 

Board of Trustees Assistance

  • Maintain up-to-date board contact information, correspondence and files for current, new, and retired trustees and non-trustee committee members, and coordinate annual update to trustees of contact information and bios.
  • Coordinate Board and Executive Committee meetings, including maintaining annual meeting calendar, preparing meeting notices and tracking attendance, preparing advance electronic updates and materials, gathering committee minutes, and coordinating day of registration, presentations and meeting packets.
  • Maintain board member and officer terms and committee assignments in Tessitura and Outlook groups.
  • Prepare board election/re-election ballots and track election responses.
  • Assist in electing new trustees, including preparing information packets for board candidates and tracking the orientation of new members following their election.
  • Prepare correspondence and mementos for retiring trustees and update Tessitura.
  • Board Giving (October, January, May-August)
    • Create annual board activity report for each trustee detailing attendance at board meetings, committee participation and summary of board gifts.
    • Prepare annual fall solicitation combined with the board activity report; maintain a chart detailing board giving for the fiscal year and coordinate follow-up mailings.
    • Complete gift and pledge entry forms for trustee contributions and prepare personalized acknowledgement letters.
  • Coordinate annual board subscription renewals for trustees. (May-August)
  • Supervise apprentice in processing board ticket exchanges and house seat purchases.
  • Schedule monthly development department and director/manager meetings.

Qualifications:

  • Proven organizational skills and keen attention to detail and accuracy.
  • Strong knowledge of MS Office, particularly Excel.
  • Knowledge of a donor database system; knowledge of Tessitura a plus.
  • Self-motivated and able to prioritize and multi-task efficiently.
  • Previous work experience in a non-profit environment preferred.
  • Interest in working as an enthusiastic member of a team, accepting and giving feedback, sharing information in a timely manner with supervisors and co-workers.

Compensation
Compensation will be commensurate with qualification and experience and is competitive with prevailing compensation for similar positions within the non-profit performing arts industry.  Excellent benefit package offered, including medical and dental insurance, short-term and long-term disability insurance, vacation pay, paid sick leave and a 401(k) matching retirement program.

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

How to Apply:
Interested and qualified candidates should send a cover letter and resume by May 24th to:

Suzanne Miller, Annual Fund Manager
Email: jobs@steppenwolf.org

Please include “Development Associate” in the subject line and mention where you heard about the position in your email.  NO PHONE CALLS PLEASE. 

Technical Director

Steppenwolf Theatre Company is seeking candidates for the full-time position of Technical Director. The Technical Director leads the Scene Shop team in the budgeting, technical design/engineering, construction, installation, and maintenance of scenery for a season of 7 mainstage productions and 2 young adult productions plus special events across three stages. In collaboration with the Production Manager, the Technical Director plays a leadership role in the technical planning for each production to ensure the successful integration of all production elements.

The ideal candidate will possess the following qualifications:

  • Significant high level professional experience in scenery construction techniques, theatrical rigging, mechanical design, automation, and drafting
  • Track record of leadership promoting a culture of high performance that values creativity, quality, respect, diplomacy, inclusivity, and collaboration
  • Strong problem solving skills and an ability to research and develop new techniques/materials
  • Demonstrated ability to manage multiple and on-going projects to achieve the highest standards within the time, human resource and budgetary constraints available
  • Experience managing production transfers nationally (including Broadway) and internationally
  • Knowledge of safety policies and procedures within a scene shop environment
  • Thorough knowledge of scenic automation theory, system design, installation, and troubleshooting. Experience with winches, elevators, hydraulics, and pneumatics involving complex integration across axes

Five or more years of professional working experience in Technical Direction is preferred. Candidates with equivalent experience and expertise will be considered.

This position reports to the Production Manager.

Responsibilities:

  • Review, interpret, and troubleshoot design drawings to assess financial and practical feasibility
  • Develop preliminary budget estimates based on early drawings and provide suggestions on scope adjustments as needed.
  • Proactively collaborate with scenic designers to realize as much of their concepts as possible within the responsible bounds of budget, time, and infrastructure.
  • Create and manage technical drawings for communication with carpentry staff, designers, and all other production departments
  • Assisting advising, meeting, and maintaining build schedules for each production.
  • Developing long term plans for capital equipment purchase and maintenance including oversight of Steppenwolf’s 65,000 sq. ft. off-site shop and storage facility
  • Adhering to strict health and safety guidelines and playing a leadership role in maintaining a safe work environment
  • As a member of the technical staff, this position is involved with training and mentorship of Steppenwolf apprentices and overhire crew
  • This is a scene shop-based position but regularly works in other Steppenwolf locations such as the rehearsal hall, theatre, and at various vendors all across Chicagoland. Candidates must have a current, valid driver's license, clean driving record, their own car, and the ability to drive company vans and 24’ trucks.
  • Once a season of plays is decided, create and manage a casting budget including likely number of ensemble rolls, equity contracts, out of town contracts and understudy contracts – working with production to stay on budget and communicating any shifts or changes throughout the season.
  • Hires, supervises, and evaluates scene shop staff including; Assistant Technical Director, Shop Foreman, Scenic Charge, and Carpentry Staff
  • Ensures that the scene shop work environments are safe, humane, and respectful.

Compensation
Compensation will be commensurate with qualification and experience and is competitive with prevailing compensation for similar positions within the non-profit performing arts industry. Excellent benefit package offered, including medical and dental insurance, short-term and long-term disability insurance, vacation pay, paid sick leave and a 401(k) matching retirement program.

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

How to Apply:
Interested and qualified candidates should submit a cover letter, resume and three references to:

Tom Pearl, Production Manager
Email: jobs@steppenwolf.org

Please list Technical Director and your last name in the subject line of your e-mail. Please note in your email where you found out about this job. Applications for this opening will be accepted and reviewed until the position is filled.

NO PHONE CALLS PLEASE

Audience Outreach Supervisor

Steppenwolf Theatre Company is soliciting applicants for the full time position of Audience Outreach Supervisor. The Audience Outreach Supervisor’s primary responsibility is to coordinate, in consultation with the Audience Outreach Manager, all outbound communications relating to the fundraising and subscription campaigns for Steppenwolf Theatre Company.

Additionally, the Audience Outreach Supervisor is responsible for coaching and motivating our sales team to achieve Steppenwolf’s fundraising and subscriptions sales goals.    

The Audience Outreach Supervisor reports to the Audience Outreach Manager.  

Responsibilities:

Supervising, gift entry, and customer service

  • Supervise all outbound fundraising and sales shifts for Steppenwolf Theatre
  • Train both new and seasoned callers in sales and customer service
  • Sales coaching: including new ways of incentivizing the sales team and making sure the sales teams is up to date on all Steppenwolf events and promotions
  • Customer Service: Serve as point of escalation for phone calls during shifts. Perform basic box office tasks (i.e. ticket purchases and exchanges) for patrons returning outbound calls. Mail pledge forms and follow up on missed pledge payments.
  • Use our patron database (Tessitura) to process gifts and pledges, sell tickets and update patron information.
  • Track and report all outbound contact with Steppenwolf patrons in our cloud-based CRM (Salesforce).           
  • Communicate patron feedback across different departments.

Qualifications:

  • At least 1-2 years of sales or fundraising experience; preferably phone sales
  • Night and weekend availability is a must
  • Knowledge of a donor database system; knowledge of Tessitura a plus
  • Strong leadership skills
  • Experience in a non-profit environment and strong knowledge of Salesforce CRM preferred.
  • Interest in working as an enthusiastic member of a team, accepting and giving feedback, sharing information in a timely manner with supervisors and co-workers.

Compensation:
Compensation will be commensurate with qualification and experience and is competitive with prevailing compensation for similar positions within the non-profit performing arts industry.  Excellent benefit package offered, including medical and dental insurance, short-term and long-term disability insurance, vacation pay, paid sick leave and a 401(k) matching retirement program.

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

How to Apply:
Interested and qualified candidates should send a cover letter and resume by June 3rd to:

Tiffany Wilson, Audience Outreach Manager
Email: jobs@steppenwolf.org

Please include “Audience Outreach Supervisor” and your last name in the subject line and mention where you heard about the position in your email. 

NO PHONE CALLS PLEASE. 

Props Artisan

Steppenwolf Theatre Company is seeking candidates for the full-time seasonal position of Props Artisan.  The Props Artisan works as part of the properties team providing rehearsal and show props, loading shows in and out of the theatre, working within a budget, reporting expenses, archiving shows, maintaining a safe and clean work environment, and keeping prop storage areas tidy and organized.

The ideal candidate will possess the following qualifications:

  • Experience in light carpentry, sewing, upholstery and painting
  • Proficiency  in Photoshop and Microsoft Office
  • An understanding of historical periods and styles
  • Ability to organize and prioritize tasks
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Ability to work independently and multi- task

Three years of professional working experience in props is preferred.  Candidates with equivalent experience and expertise will be considered.

This position reports to the Properties Master.

Responsibilities:

  • This position requires the physical ability to work on a computer and on one’s feet for long periods of time, to occasionally work on ladders and lifts, to lift furniture, boxes, and other items weighing over 25 pounds, and a willingness to occasionally work more than 40 hours per week when necessary.
  • Tasks include researching, searching the internet, sewing, upholstery, dressing sets, painting, shopping, light carpentry, digitally creating or modifying paper props, using several different types of materials and techniques for crafting or adapting props, and supervising other props team members.  
  • This is a scene shop-based position but regularly works in other Steppenwolf locations such as the rehearsal hall, theatre, and at various vendors all across Chicagoland. Candidates must have a current, valid driver's license, clean driving record, their own car, and the ability to drive company vans.   

Compensation:
Compensation will be commensurate with qualification and experience and is competitive with prevailing compensation for similar positions within the non-profit performing arts industry.  Excellent benefit package offered, including medical and dental insurance, short-term and long-term disability insurance, vacation pay, paid sick leave and a 401(k) matching retirement program.

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer.

We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

How to apply:
Interested and qualified candidates should submit a cover letter, resume and three references by June 1st to:

Jenny DiLuciano
Email: jobs@steppenwolf.org

Please list Props Artisan and your last name in the subject line of your e-mail.  Please note in your email where you found out about this job.

 NO PHONE CALLS PLEASE.

Wardrobe, Hair, and Make-Up Supervisor

Steppenwolf Theatre Company is seeking candidates for the full-time position of Wardrobe, Hair and Make-Up Supervisor. The Wardrobe, Hair, and Make-Up Supervisor leads the wardrobe team in the maintenance of all costumes, hair, makeup, and accessories throughout the run, creating a cleaning schedule for all garments, organizing and hiring show dressers, and coordinating costume repairs for  a season of 7 mainstage productions and 2 young adult productions.

The ideal candidate will possess the following qualifications:

  • High level professional experience in theatrical wardrobe, hair, wig, and make-up techniques
  • Strong problem solving skills and an ability to research and develop new techniques/materials
  • Expertise at machine and hand sewing, as well as knowledge of garment construction techniques
  • Ability to maintain, prepare, and apply wigs and facial hairpieces
  • Demonstrated ability to manage multiple and on-going projects to achieve the highest standards within the time, human resource and budgetary constraints available
  • Excellent communication skills and the ability to support artist’s individual needs 
  • Ability to work  a flexible schedule

Three or more years of professional working experience in Wardrobe Supervision is preferred.   Candidates with equivalent experience and expertise will be considered.

Strong preference will be given to candidates with experience with hair styling, cutting, wig construction/maintenance, and makeup application.

This position reports to the Production Manager.

Responsibilities:

  • Supervising day-to-day costume repairs and cleaning, pre-show prep, in-show quick changes, and post-show laundering and cleanup.
  • Overseeing, hiring and managing full-time wardrobe assistant, apprentice, and over hire staff.
  • Advising staff on maintenance of costumes during the run of productions.
  • Developing and managing a budget for wardrobe, hair, and make-up specific to each show as agreed with Production Manager and, as needed, engaging outside consultants/designers for wigs, makeup, and haircuts/coloring.
  •  Proactively collaborate with costume designers, performers, costume director, wig designer/makers, salons, and vendors to realize and maintain designs
  • Creating and organizing a schedule of wig fittings and haircuts/coloring in collaboration with Stage Manager.
  • As a member of the technical staff, this position is involved with training and mentorship of Steppenwolf apprentices and over hire crew.
  • Ensures that the work environments are safe, humane, and respectful.

Compensation:
Compensation will be commensurate with qualification and experience and is competitive with prevailing compensation for similar positions within the non-profit performing arts industry.  Excellent benefit package offered, including medical and dental insurance, short-term and long-term disability insurance, vacation pay, paid sick leave and a 401(k) matching retirement program.

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer.

We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

How to apply:
Interested and qualified candidates should submit a cover letter, resume and three references by June 2 to:

Tom Pearl, Production Manager
Email: jobs@steppenwolf.org

Please list Wardrobe, Hair, and Make-Up Supervisor and your last name in the subject line of your e-mail. Please note in your email where you found out about this job.

NO PHONE CALLS PLEASE.

Parking Attendant

Steppenwolf Theatre Company is seeking candidates for the part-time position of Parking Attendant. This position is ideal for college students and people looking for supplemental income.

Job Description: 
Through a relaxed, attentive, and sincere level of customer service, members of the Steppenwolf Audience Experience staff are committed to cultivating a comfortable and inviting experience for our audience and guests in our public spaces. As part of this team, the Parking Attendant will help facilitate guest parking in a friendly and efficient manner; maintain their workspace and ensure the quality of our operations; educate themselves about the theater and our community; engage our patrons as courteous, professional representatives of our company; assist patrons with disabilities (which includes developing a proficiency in accessibility etiquette); coordinate with the box office and other departments to streamline service; monitor and maintain public spaces for safety, cleanliness and presentation; and serve as knowledgeable sources of information about the theatre and city. 

This position reports to the Parking Manager.

Successful candidates will: 

  • enjoy proactively, positively and calmly interacting with a variety of personalities in a busy, fast-paced environment 
  • be able to consistently work 10-hour shifts on Sundays, with flexibility to work more hours or days as needed 
  • have experience working a Point of Sale System, including handling cash and credit card transactions 
  • be able to lift 50 pounds, use stairs and comfortably stand for up to three hours at a time
  • be comfortable and willing to work outside in in all types of Chicago weather   

Compensation: 
Compensation is competitive with prevailing compensation for similar positions within the hospitality industry. Part-time employees are eligible for Steppenwolf's dental and vision insurance, a pre-tax Chicago Transit Authority card and a 401(k) matching retirement program. 

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds. 

How to apply: 
Interested and qualified candidates should send a cover letter and resume by May 20, 2016 to: 

Don Coulson
Parking Manager
Email: jobs@steppenwolf.org 

Please list Parking Attendant and your last name in the subject line of your e-mail. Please note in your email where you found out about this job. 

NO PHONE CALLS PLEASE

Draftsperson

Steppenwolf Theatre Company is seeking candidates for the full-time seasonal position of Draftsperson.  The Draftsperson works as part of the scenic team and is responsible for producing any necessary technical drawings for productions, and supporting the Technical Direction Team.

The ideal candidate will possess the following skills:

  • Proficiency in AutoCAD, 3D modeling
  • Proficiency in drafting for and operation of CNC routers (ShopBot preffered)
  • Knowledge in scenic construction, rigging, automation, and technical drafting
  • Experience in theatrical carpentry, hydraulics, pneumatics, automation, welding, rigging, and sewing
  • Working knowledge with specialized tools in advanced scenic construction, e.g. wood and metal working tools
  • Knowledge of a variety of construction materials and methods used in theatrical designs
  • Strong organizational and time management skills
  • Ability to work independently and multi- task
  • Significant attention to detail

Two years of professional drafting experience is preferred. Candidates with equivalent experience and expertise will be considered.

This position reports to the Technical Director.

Responsibilities:

  • This position works closely with the Technical Direction team to produce drawings for the Steppenwolf Theatre scenery shops and staff. The Draftsperson will provide support in the engineering and drafting of projects, and administrative support as assigned by Technical Director and Assistant Technical Director.
  • Creating and maintaining professional quality theatrical construction drawings for all scenic elements from designer drawings to be used by shop staff.
  • Preparing ground plans and sections of designer drawings, rigging and technical drawings, and any other drawings relevant to scenery.
  • Collaborating with Technical Director and Scene Shop Foreman on a regular basis to ensure safe and efficient build, installation, and strike of scenery.
  • Engineering technical solutions for scenic elements based on designer drawings, pertinent safety regulations, and standard scenery construction techniques when necessary.
  • Assisting the Technical Direction team in analyzing risk assessments and reviews to maintain safe productions.

Compensation:
Compensation will be commensurate with qualification and experience and is competitive with prevailing compensation for similar positions within the non-profit performing arts industry.  Excellent benefit package offered, including medical and dental insurance, short-term and long-term disability insurance, vacation pay, paid sick leave and a 401(k) matching retirement program.

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer.

We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

How to apply:
Interested and qualified candidates should submit a cover letter, resume and three references by June 2nd to:

Mike Donohue
Email: jobs@steppenwolf.org

Please list Draftsperson and your last name in the subject line of your e-mail.  Please note in your email where you found out about this job.

NO PHONE CALLS PLEASE.

Scenic Carpenter

Steppenwolf Theatre Company is seeking candidates for the full-time seasonal position of Scenic Carpenter.  The Scenic Carpenter works as part of the scenic team and is responsible for constructing scenic elements for productions, collaborating with staff on the build, load-in, and load-out of theatrical scenery, and maintaining a safe work environment.

The ideal candidate will possess the following skills:

  • Working knowledge of power tools and hand tools
  • Knowledge in scenic construction, rigging, automation, and technical drafting
  • Experience in theatrical carpentry, automation, welding, rigging, and sewing
  • Working knowledge with specialized tools in advanced scenic construction, e.g. wood and metal working tools, CNC
  • Strong organizational and time management skills
  • Ability to work independently and multi- task
  • Knowledge of safe practices relevant to hazardous waste and MSDS.
  • Ability to frequently lift and carry objects weighing 50+ lbs.

Two years of professional carpentry experience is preferred. Candidates with equivalent experience and expertise will be considered.

This position reports to the Technical Director.

Responsibilities:

  • Constructing scenery and set pieces, including mechanically moving pieces, stationary, and flying pieces
  • Collaborating with Technical Director and Scene Shop Foreman on a regular basis to ensure safe and efficient build, installation, and strike of scenery
  • Reading and interpreting shop drawings
  • Participation in the load-in and strike of productions
  • Maintaining a safe and tidy work and shop environment
  • Performing other duties and responsibility as assigned by Technical Director or Scene Shop Foreman.

Compensation:
Compensation will be commensurate with qualification and experience and is competitive with prevailing compensation for similar positions within the non-profit performing arts industry.  Excellent benefit package offered, including medical and dental insurance, short-term and long-term disability insurance, vacation pay, paid sick leave and a 401(k) matching retirement program.

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer.

We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

How to apply:
Interested and qualified candidates should submit a cover letter, resume and three references by June 2nd to:

Mike Donohue
Email: jobs@steppenwolf.org

Please list Scenic Carpenter and your last name in the subject line of your e-mail.  Please note in your email where you found out about this job.

NO PHONE CALLS PLEASE.

IT Associate

Steppenwolf Theatre Company is seeking candidates for the full-time position of IT Associate.  The IT Associate is responsible for managing Steppenwolf’s IT Help Desk, assisting the IT Director with network maintenance and the general service of servers, user workstations, printers, routers, switches, and digital phones. This position reports to the IT Director.

The ideal candidate will possess the following qualifications:

  • Knowledge of Microsoft server, client operating systems, and backup systems
  • Experience working with networked workstations
  •  Knowledge of Microsoft Office software and Microsoft AD.
  • Flexible availability to assist in emergencies and occasional “off hours” work
  • Ability to work reliably and efficiently without supervision
  • Familiarity with MS Exchange/SQL/SharePoint/Avaya IP Office/Cisco Firewalls/HP & Netgear L3 switches is a plus, but not required

Responsibilities:

  • Troubleshoot/resolve desktop, laptop, and networking problems and document  work using Spiceworks
  • Serve as Steppenwolf’s main IT Help Desk resource
  • Assist desktop users with software problems: MS Office, Adobe Acrobat, Tessitura, MIP Accounting, etc.
  • Fix printing issues (network and local including thermal ticket printers and laser printers)
  • Administer e-mail/user accounts  and security (MS Exchange and Active Directory) and shared folder permissions
  • Image, configure, and deploy new laptops and workstations
  • Monitor network/server health by reviewing logs and setting alerts
  • Assist IT Director with large scope IT projects , including implementing new network hardware/software
  • Train Steppenwolf staff and new employees in IT as needed
  • Submit IT department invoices in Electronic Requisition software
  • Additional duties as assigned

Compensation:

Compensation will be commensurate with qualification and experience, and is competitive with prevailing compensation for similar positions within the non-profit performing arts industry.  Excellent benefit package offered, including medical and dental insurance, short-term and long-term disability insurance, vacation pay, paid sick leave, and a 401(k) matching retirement program.

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer.

We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

How to apply:
Interested and qualified candidates should submit the following materials by June 15th to:

Scott Macoun
Email: jobs@steppenwolf.org

  • A cover letter and resume outlining all relevant work experience
  • A list of three references
  • Please include IT Associate and your last name in the subject line of your email

  Please note in your email where you found out about this job.

 NO PHONE CALLS PLEASE.

Front of House Manager

 Steppenwolf Theatre Company is seeking candidates for the full time position of Front of House Manager.

Through a relaxed, attentive, and sincere level of customer service, members of the Steppenwolf Audience Experience staff are committed to cultivating a comfortable and inviting experience for our audience in the lobbies and houses of our Downstairs, Upstairs, and 1700 Theatres. As a leader of this team, the Front of House Manager engages our patrons as a courteous, professional representative of the theatre; employs a proficiency in accessibility etiquette to assist patrons with disabilities; coordinates with the box office to resolve ticketing conflicts; manages the public spaces during performances; monitors and maintain public spaces for safety, cleanliness and presentation; serves as a knowledgeable source of information about the theatre and city; and assists with the administration of the department.

The ideal candidate will possess the following qualifications:

  • Enjoy proactively, positively and calmly interacting with a variety of personalities in a busy, fast-paced environment
  • Be able to consistently work 35-40 hours a week
  • Have availability evenings and weekends
  • Excellent time-management skills
  • Have at least one year of management experience in a similar environment, or equivalent experience
  • Have experience working with Tessitura or similar ticketing software
  • Staff management experience
  • Skills and/or an interest in assisting people with disabilities

Key responsibilities include:

  • Serving as House Manager for performances
  • Directly supervise and leads Audience Experience staff and ushers
  • Training and evaluation of House Managers
  • Maintaining departmental communication in the form of meetings and emails
  • Participating in the selection, training and evaluation of part-time Audience Experience staff
  • Scheduling of part-time Audience Experience staff
  •  Managing Audience Experience use of ticket scanners and Tessitura
  •  Participating in weekly manager meetings
  •  Assisting with administration and management of department
  • Implementing emergency procedures, when necessary

This position reports to the Director of Audience Experience, and works in tandem with the Food and Beverage Director and Parking Manager.

Hours of employment are structured in consideration of performances, which are presented Tuesday through Sunday evenings, with matinees on Saturdays, Sundays and select Wednesdays. Extra shift availability is also occasionally available to support special events and extra programming on Monday evenings, weekdays, and weekend mornings.

Audience Experience Mission
Audience Experience strives to facilitate a world-class environment for our artists to present their art and our audience to receive it by upholding the following mission points:

(1) Make it as easy as possible for everyone to engage with Steppenwolf in a safe, relaxed and inviting environment.

(2) Offer amenities and a level of service that matches and supports the artistic and production value of the work on our stages.

(3) Preserve the performance environment for our artists and our audience.

(4) Provide support and customer service expertise for other departments in their engagement of our audience.

Crucial to our philosophy is the notion that it is our pleasure to identify and tailor signals of welcome and barrier-removal for an audience that represents Chicago’s diverse population: high-level donors sitting next to first-time theater-goers sitting next to students sitting next to people with disabilities. Even though different signals of acceptance and barrier-removal need to be extended to different groups, all signals are rooted in the same foundation of safety, relaxation and invitation.

Audience Experience presents a range of initiatives and programs that help facilitate the physical patron path, including:

  • house management
  • management of café and bar spaces
  • parking and valet
  • concessions
  • concierge and bookshop
  • accessibility programming and services
  • volunteer ushers
  • event support

Under the supervision of the Director of Audience Experience, Audience Experience is a sub-department of our Administrative Department, led by the Director of Operations and Management.

Compensation
Compensation will be commensurate with qualification and experience and is competitive with prevailing compensation for similar positions within the non-profit performing arts industry.  Excellent benefit package offered, including medical and dental insurance, short-term and long-term disability insurance, vacation pay, paid sick leave and a 401(k) matching retirement program.

Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. We are interested in receiving candidates from a broad spectrum of people, including women and people of diverse racial and ethnic backgrounds.

How to apply:
Interested and qualified candidates should submit a cover letter, resume and three references by June 17th to:

Evan Hatfield
Email: jobs@steppenwolf.org

Please list Front of House Manager and your last name in the subject line of your e-mail.  Please note in your email where you found out about this job.

 NO PHONE CALLS PLEASE.