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Steppenwolf Theatre Company, recognized in 2009 as a Top Small Workplace by The Wall Street Journal, is where great acting meets big ideas. The theatre’s passion is to tell stories about how we live now; its mission is to engage audiences in an exchange of ideas that makes people think harder, laugh longer, feel more. The theatre celebrates and honors the core values of ensemble, innovation and citizenship. Steppenwolf has a commitment to diversity and inclusion, and the organization has a focus on diversifying the artists, audiences, staff and board who make Steppenwolf great.
As a not for profit, ensemble based theatre company operating in the city of Chicago, the company’s activities include a wide range of artistic programs including a five play subscription series, non-subscription mainstage productions, new play and visiting company repertories, national and international tours, Steppenwolf for Young Adults play series, professional leadership programs, educational programs, new play commissions and workshops. Steppenwolf seeks to engage its community in a spirited dialogue around today’s issues, which results in more than 200 events produced throughout the year. The company owns five different facilities housing its three theatres, production facilities, offices and other support facilities and is managed under the leadership of Martha Lavey, Artistic Director and David Hawkanson, Executive Director.
Steppenwolf Theatre Company is seeking candidates for the positions of Assistant House Manager and Concierge.
Through a relaxed, attentive, and sincere level of customer service, members of the Steppenwolf Front of House staff are committed to cultivating a comfortable and inviting experience for our audience in the lobbies and houses of our Downstairs, Upstairs and Garage Theatres. As part of this team, the Assistant House Manager and Concierge engage our patrons as courteous, professional representatives of the theatre; assist patrons with disabilities (which includes developing a proficiency in accessibility etiquette); coordinate with the box office to resolve ticketing conflicts; supervise the lobbies during performances; monitor and maintain public spaces for safety, cleanliness and presentation; and serve as knowledgeable sources of information about the theatre and city. Additionally, the Concierge is responsible for operating the lobby book shop and information desk during performances, which features scripts, books and Steppenwolf souvenirs. These positions report to the Front of House Manager and the Director of Audience Experience. Hours of employment coincide with performances, which are presented Tuesday through Sunday evenings, with matinees on Saturdays, Sundays and select Wednesdays. Extra shift availability is also occasionally available to support special events and extra programming on Monday evenings, weekdays, and weekend mornings. The successful candidates will:
- enjoy proactively, positively and calmly interacting with a variety of personalities in a busy, fast-paced environment
- be able to consistently work 15-20 hours a week
- have availability evenings and weekends
- possess excellent time-management skills
- be able to lift 40 pounds
- be comfortable and willing to alternate between different tasks and positions, which include but are not limited to Assistant House Manager and Concierge
Compensation is competitive with prevailing compensation for similar positions within the non-profit performing arts industry. Part-time employees are eligible for Steppenwolf's limited benefit medical, dental and disability plan, as well as vision insurance, a pre-tax Chicago Transit Authority card and a 401(k) matching retirement program. Steppenwolf Theatre Company is an equal opportunity and affirmative action employer. All qualified candidates are encouraged to apply.
How To Apply
Interested and qualified candidates should send a cover letter and resume by March 7, 2014 to:
Director of Audience Experience
Please list FOH Positions in the subject line of your e-mail. Please note in your email where you found out about this job.
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